Housekeeping Supervisor

Towers Rotana; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading hotel in Dubai seeks a passionate Housekeeping Supervisor to oversee housekeeping operations. The ideal candidate will have a hospitality diploma and supervisory experience. Responsibilities include managing the housekeeping team, ensuring cleanliness, and addressing guest requests while fostering a positive and efficient working environment.

Qualifications

• Candidates should have a hospitality diploma or vocational training.
• Prior minor supervisory experience in housekeeping preferred.
• Good command of written and spoken English is essential.

Responsibilities

• Supervise the team of Housekeeping Attendants to ensure operational objectives.
• Manage room inspections and special guest requests.
• Train and assist Housekeeping Attendants.

Skills

Interpersonal skills

Problem-solving skills

Customer Focus

Effective Communication

Education

Hospitality diploma or vocational training

Tools

Opera

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Housekeeping Supervisor, your responsibilities include supervising the team of Housekeeping Attendants to achieve operational objectives while ensuring hotel cleanliness and maintenance standards are met. Key responsibilities include:

1. Prepare job assignments for Housekeeping Attendants
2. Issue keys and supplies to Housekeeping Attendants
3. Manage VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms, and take appropriate actions
4. Attend daily meetings and receive special instructions
5. Handle check-outs and report rooms as vacant
6. Address guest special requests
7. Inspect cleaned areas using checklists, ensure supplies meet standards, and report repairs
8. Document found articles and hand them over to the lost and found department
9. Supervise cleaning of guest rooms, corridors, and stairwells
10. Train and assist Housekeeping Attendants and report performance issues
11. Assist with inventory management and ensure proper handling and maintenance of equipment

Skills, Education, Qualifications & Experience

Ideally, candidates should have a hospitality diploma or vocational training with prior minor supervisory experience in a hotel Housekeeping Department. Good command of written and spoken English, strong interpersonal and problem-solving skills are essential. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be friendly, caring, culturally sensitive, and detail-oriented. Ability to work under pressure in a fast-paced environment, with a positive attitude towards working with a multicultural team and guests, is important. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

Job Details

Role Level: Associate

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website: [Not provided]

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