Housekeeping Supervisor

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Abu Dhabi seeks a Housekeeping Supervisor to oversee cleanliness and organization within the housekeeping department. Responsibilities include managing staff assignments, ensuring company standards are upheld, and assisting with employee training. Previous experience in a similar role at a luxury hotel is preferred. Excellent English communication skills and a positive attitude are required. This position offers career development opportunities and wellness benefits.

Benefits

Learning & Development programs

Complimentary hotel stays

Health and wellness programs

Retirement plans

Qualifications

• Previous experience in the same role in a luxury hotel is preferred.
• In-depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential.
• Excellent command of written and spoken English.

Responsibilities

• Maintain a neat and tidy appearance and uniform standards.
• Establish daily planning assignments for the housekeeping team.
• Check room services and ensure feedback is given to management.
• Assist with emergency procedures and ensure staff follows protocols.

Skills

Housekeeping operations

Chemical handling

Linen management

Machinery knowledge

Excellent communication

Positive attitude

Job description

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Housekeeping Department, the Housekeeping Supervisor is responsible for the cleanliness of assigned areas and organization of the housekeeping department. The Housekeeping Supervisor reports to the Housekeeping Manager.

As a Housekeeping Supervisor, you will be responsible for the following duties:

• Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels’ personal hygiene policy.
• Ensures key control procedures are maintained.
• Establish daily planning assignments for the day rooms assignments, turn-down attendants, evening cleaners and housemen.
• Check room’s day service and turn-down service daily and completes the evening turn-down check lists periodically.
• Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
• Gives feedback of employees work performance to the Housekeeping Manager.
• Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest supplies and cleaning supplies.
• Ensures that the handover given between morning and evening shift is correctly made and all instructions are given in the logbook.
• Coordinate frequently with the Order taker on the status of rooms on your floors. Inform Room Attendants immediately of check out rooms.
• Updates Room status and Guest discrepancies all the time and reports to F/O.
• At all times the services and the standards to be according to Welcome charter & SOP of the Dept.
• Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level.
• Assist with emergency procedures such as evacuation, fire and bomb threats.
• Perform any duty assigned by the housekeeping management team.
• Assists with inventories for linen if scheduled and requested by the Executive Housekeeper or the Housekeeping Managers.
• Reports and follows up all maintenance.
• Performs turn down training with new and existing staff.
• Ensures that break times are followed by his/her staff.
• Physically checks all discrepancies as per discrepancy report.
• Report any guest complaints/comments to the Housekeeping Manager.
• Ensure that all staff under your supervision follows strictly the lost and found procedures.

As Housekeeping Supervisor, we expect from you:

• Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus.
• In-depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential.
• Must maintain a well-groomed and professional appearance at all times.
• Excellent command of written and spoken English.
• Possesses a pleasant personality with a positive attitude—energetic, friendly, adaptable, self-motivated, and capable of working independently.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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