Housekeeping Room Attendant - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Room Attendant at Waldorf Astoria Ras Al Khaimah. This role involves supporting housekeeping tasks, managing team performance, and ensuring high standards of cleanliness. Candidates should have experience in laundry, strong communication skills, and a commitment to exceptional customer service. This is an opportunity to be part of a respected brand known for delivering exceptional guest experiences in hospitality.

Qualifications

• Previous experience in laundry.
• Committed to delivering a high level of customer service.
• Excellent standards of cleanliness.

Responsibilities

• Support Housekeeping and Laundry with guest requests and delegate tasks.
• Monitor standards and performance of Housekeeping and Laundry Team Members.
• Manage controls of the Housekeeping department.

Skills

Planning and organizing

Good oral and written communication

Good interpersonal skills

Attention to detail

Tools

Microsoft Office

Job description

Housekeeping Room Attendant – Waldorf Astoria Ras Al Khaimah

Job Number: HOT0C1TE

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999

A Housekeeping Room Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between the team members, so that work can be done efficiently and timely, ensuring an exceptional experience for our guests.

What will I be doing?

As a Housekeeping Room Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities within the hotel. Specifically, a Housekeeping Room Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Actively work on availability and release of rooms for Guest Service along with Floor Housekeeping Supervision
• Manage the controls of the Housekeeping department, such as frequency of employees, release of master keys, book incident, input and output of uniforms and linen, among others
• Check daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Request flowers for special occasions (marriage, death, maternity ...). Provide embroidery for special linen (wedding and pampering)
• Control make monthly Lost and Found and donations
• Check the uniforms and send for cleaning or repair
• Coordinate and control all traffic of documents and people within the department. Release laundry linen daily
• Record daily guest clothing release for guests that use the laundry service
• Make monthly closing of Laundry expenses and provision
• Replace (a) Laundry Attendant in case of holidays, days off or absences

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in laundry
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous if you demonstrate the following capabilities:

• Ability to work in a team
• Excellent attention to detail

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!