Housekeeping Room Attendant

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Dubai is looking for a Housekeeping Attendant to support the housekeeping and laundry operations. The ideal candidate will have strong planning and organizational skills, proficiency in communication, and a commitment to delivering excellent customer service. This position involves overseeing housekeeping standards, managing guest requests, and ensuring a high level of cleanliness.

Qualifications

• Previous experience in a housekeeping or laundry role is advantageous.
• Ability to work in a team and under pressure.
• Excellent attention to detail is essential.

Responsibilities

• Support and delegate activities for Housekeeping and Laundry team.
• Ensure high operating standards in Housekeeping and Laundry.
• Monitor performance and training of team members.
• Provide excellent guest service.
• Manage guest requests and preferences through CRM.

Skills

Planning and organizing

Good oral and written communication

Previous experience in Laundry

Good interpersonal skills

Proficiency at intermediate level with computers and Microsoft Office

Committed to delivering high level of customer service

Excellent standards of cleanliness

Job description

EOE/AA/Disabled/Veterans

What are we looking for

A Housekeeping Attendant serving Hilton Worldwide is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency at intermediate level with computers and computer programs including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of clean

It is advantageous in this position if you demonstrate the following capabilities and advantages

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude

What will it be like to work for a Hilton Worldwide Brand

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton Worldwide has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 24 global brands which include Hilton Hotels & Resorts Waldorf Astoria Hotels & Resorts Conrad Hotels & Resorts Canopy by Hilton Curio A Collection by Hilton DoubleTree by Hilton Embassy Suites by Hilton Hilton Garden Inn Hampton Hotels Tru by Hilton Homewood Suites by Hilton Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors.

At Hilton our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! Come be a part of our team!

A Housekeeping Room Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing

As Housekeeping Room Attendant you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically a Room Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry as identified d by the hotel brand standards
• Monitor the appearance standards and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
• Provide excellent guest service
• Actively works on availability and release of Rooms for Guest Service along with Housekeeping Supervision
• Manages the controls of the Housekeeping department such as: frequency of employees release of master keys book incident input and output input and output uniform and linen among others
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Request flowers for special occasions (marriage death maternity ...). Besides providing embroidery for special linen (wedding and pampering)
• Control makes monthly Lost and Found and donations
• Check the uniforms and send for c leaning and / or repair
• Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
• Makes daily guest clothing release of guests that use the laundry service
• Makes monthly closing of Laundry expenses and provision of same
• Replaces (a) Laundry Attendant in case of holidays days off or absences