Housekeeping Manager at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel brand in Dubai seeks a Housekeeping Manager to oversee and maintain high standards of cleanliness and service. In this role, you'll assist in managing housekeeping operations, training team members, and ensuring adherence to luxury service standards to create an exceptional guest experience. Ideal candidates will have strong leadership skills, a passion for customer service, and knowledge of industry best practices.

Qualifications

• Commitment to delivering high levels of customer service.
• Passion for exceptional guest service.
• Knowledge of sanitation requirements and relevant chemicals.
• Ability to coordinate with other departments for service.
• Knowledge of Forbes Standards.

Responsibilities

• Assist with overseeing housekeeping operations.
• Ensure high operating standards in all areas of Housekeeping.
• Implement housekeeping policies and procedures.
• Monitor and develop team member performance.
• Inspect public areas and guest rooms for compliance.

Skills

Customer service orientation

Knowledge of sanitation controls

Leadership skills

Interpersonal skills

Communication skills

Mathematical skills

Job description

Housekeeping Manager

Job Description at Waldorf Astoria Dubai International Financial Centre (HOT0C3QS).

Job Number: HOT0C3QS

Work Locations

Waldorf Astoria Dubai International Financial Centre, Dubai International Financial Centre, Dubai 74777

A Housekeeping Manager is responsible for assisting the Executive Housekeeper in overseeing and administering all housekeeping operations, ensuring impeccable cleanliness, exceptional service and product quality throughout the hotel. This role is instrumental in upholding the highest luxury standards, aligning with Forbes Five-Star Standards and the hotel’s commitment to excellence, while enhancing guest satisfaction and operational efficiency.

What will I be doing?

As a Housekeeping Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. You will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure ongoing training to support the Executive Housekeeper
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the team
• Deputise in absence of the Executive Housekeeper
• Assist other departments wherever necessary
• Assist the Executive Housekeeper in ensuring cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
• Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments
• Inspect public areas and guest rooms to ensure compliance with quality assurance standards
• Assist the Executive Housekeeper in the administration of system use, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Prepare training calendar and conduct trainings together with the departmental trainer, document and maintain training records
• Ensure all team members are thoroughly trained in Forbes Five-Star standards, brand standards, and luxury hospitality etiquette to create a personalized, anticipatory, and seamless guest experience
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for Team Members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
• Lead Housekeeping Supervisors and Housekeeping Attendants in room cleaning and other related tasks as required
• Consistently ensuring adherence to Forbes Standards in all aspects of the role

What are we looking for?

A Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Committed to delivering high levels of customer service

• A passion for delivering exceptional levels of guest service
• Knowledge of sanitation requirements/controls and applications of relevant chemicals
• Mathematical skills to prepare moderately complex calculations for reporting and budgeting
• Excellent leadership, interpersonal and communication skills
• Ability to coordinate and cooperate with other departments regarding housekeeping service and activities
• Ability to access and accurately input information using a moderately complex computer system
• Ability to communicate effectively and professionally with team members, vendors and contractors, both in written and verbal format
• Knowledge of the housekeeping industry and trends within the housekeeping field
• Knowledge of Workplace, Health, Safety and Hygiene is essential
• Knowledge of Forbes Standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in a luxury hotel in the UAE
• Experience with Forbes Standards

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!