Housekeeping Coordinator (Emirati Talent)

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a dedicated Housekeeping team member to provide excellent personal service and manage guest requests. Ideal candidates will have a warm personality, previous housekeeping experience, and strong organizational skills. Join a unique resort environment that prioritizes heartfelt hospitality and guest engagement.

Qualifications

• Warm and caring personality; previous housekeeping experience is an asset.
• Ability to anticipate and focus attention on guest needs being professional and welcoming.
• Excellent organizational skills and time management.

Responsibilities

• Handle all guest requests for internal services as per hotel standards.
• Answer and handle calls wake-up calls and messages using proper etiquette.
• Ensure guests enjoy their stay with the finest personal service.
• Respect guest privacy and confidentiality.
• Report any guest comments or complaints.
• Monitor supplies and inventory upon guest requests.
• Fulfill administrative tasks and coordinate housekeeping office paperwork.
• Actively participate in team briefings and daily discussions.

Job description

• To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
• To answer and handle calls wake-up calls and messages properly using the telephone etiquettes and Rixos standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items availability and order requirements in FMC accordingly with prior approval.
• To be aware of and to follow emergency and security procedures.
• To fulfill all administrative tasks housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history.
• To keep all equipment clean areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved.
• To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries.

Qualifications

• Warm and caring personality; previous housekeeping experience is an asset.
• Ability to anticipate and focus attention on guest needs being professional and welcoming.
• Excellent organizational skills and time management.

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding

Remote Work

No

Employment Type

Full-time