Housekeeping Clerk

Accor; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

A prestigious Abu Dhabi resort is looking for a dedicated staff member to manage room statuses, handle inquiries, and ensure guest satisfaction. The ideal candidate possesses excellent communication skills and the ability to handle multiple tasks. As part of a dynamic team, you will foster good relationships and maintain high professional standards. Knowledge of Microsoft Office is essential for record-keeping and coordination.

Responsibilities

• Report for duty punctually, wearing the correct uniform and name tag at all times.
• Manage room status reports, assignments, and updates.
• Coordinate with Front Office and Floor Supervisors regarding arrivals and departures.
• Handle telephone inquiries and respond to requests from Royal Service.
• Maintain accurate records, including logbooks and filing systems.
• Monitor and control key distribution and pager assignments.
• Liaise with Engineering department regarding maintenance.
• Inform security of any emergencies.
• Maintain high standards of personal hygiene and adhere to fire and safety rules.
• Foster good working relationships with colleagues and other departments.

Skills

Excellent communication, both written and verbal

Ability to handle multiple tasks simultaneously

Ability to prioritize responsibilities

Ability to resolve situations involving guest challenges

Excellent knowledge of Microsoft Word, Excel, PowerPoint, and Internet usage

Job description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Responsibilities

• Report for duty punctually, wearing the correct uniform and name tag at all times.
• Manage room status reports, assignments, and updates, including VIP rooms and special requests.
• Coordinate with Front Office and Floor Supervisors regarding arrivals, departures, and room status.
• Handle telephone inquiries, log messages, and respond to requests from Royal Service promptly and politely.
• Maintain accurate records, including logbooks, lost and found items, and filing systems.
• Monitor and control key distribution and pager assignments.
• Liaise with Engineering department regarding maintenance and out-of-order rooms.
• Inform security of any emergencies brought to Housekeeping's attention.
• Maintain high standards of personal hygiene and adhere to fire and safety rules.
• Foster good working relationships with colleagues, superiors, and other departments.

Qualifications

• Excellent communication, both written and verbal
• Ability to handle multiple tasks simultaneously
• Ability to prioritize responsibilities
• Ability to resolve situations involving guest challenges
• Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage