Housekeeping Attendant - Conrad Abu Dhabi Etihad Towers

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a Housekeeping Attendant to support housekeeping and laundry operations. The role involves maintaining high cleanliness standards, monitoring team performance, and ensuring excellent guest service. Ideal candidates will have strong organizational skills and prior experience in laundry services.

Qualifications

• Experience working in a similar role is advantageous.
• Ability to work effectively in a team and have a positive attitude.

Responsibilities

• Maintaining cleanliness and service standards in Housekeeping and Laundry.
• Monitoring team performance and providing training.
• Assisting with guest room requests and handling daily laundry services.

Skills

Planning and organizational skills

Good oral and written communication skills

Previous Laundry experience

Strong interpersonal skills

Intermediate proficiency with computers

High standards of cleanliness

Tools

Microsoft Office

Job description

A Housekeeping Attendant will support all Housekeeping and Laundry operations by addressing guest requests, analyzing each request, and delegating tasks among team members to ensure work is completed efficiently and promptly, providing an exceptional experience for our guests.

What will I be doing?

As a Housekeeping Attendant, you will assist the Housekeeping and Laundry teams by delegating daily activities within the hotel. Specifically, your responsibilities will include:

• Maintaining high standards of cleanliness and service in all areas of Housekeeping and Laundry, in accordance with hotel brand standards.
• Monitoring the appearance, standards, and performance of team members, focusing on training and teamwork.
• Providing excellent guest service.
• Assisting with the availability and release of rooms for guest service, in coordination with Floor Housekeeping Supervision.
• Managing department controls, such as staff scheduling, key control, incident reporting, and linen and uniform management.
• Checking daily guest information in CRM to meet guest preferences and requests promptly.
• Requesting flowers for special occasions and providing embroidery for special linens (e.g., weddings, maternity).
• Handling monthly Lost and Found items and donations.
• Checking and coordinating the cleaning or repair of uniforms.
• Managing document and personnel traffic within the department, including daily linen releases from Laundry.
• Processing daily laundry services for guests.
• Closing monthly Laundry expenses and provisioning reports.
• Replacing a Laundry Attendant during holidays, days off, or absences.

What are we looking for?

A Hilton Housekeeping Attendant works on behalf of our guests and collaborates with team members. To succeed in this role, you should demonstrate:

• Planning and organizational skills
• Good oral and written communication skills
• Previous Laundry experience
• Strong interpersonal skills
• Intermediate proficiency with computers, including Microsoft Office
• A commitment to delivering high-quality customer service
• High standards of cleanliness

It is advantageous if you also possess the following capabilities:

• Ability to work effectively in a team
• Excellent attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has provided business and leisure travelers with exceptional service, amenities, and value. Our mission is to "fill the earth with the light and warmth of hospitality," and our team members are central to creating memorable experiences worldwide.