Housekeeping Attendant

Hilton Worldwide, Inc.; Yas Island; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Housekeeping Attendant to manage guest requests and maintain high standards in housekeeping and laundry. The ideal candidate should have previous experience in laundry and strong communication skills, committed to delivering exceptional customer service. Join a dynamic team and contribute to creating remarkable experiences for our guests.

Qualifications

• Previous experience in laundry is preferred.
• Ability to work in a team and excellent attention to detail are advantageous.

Responsibilities

• Ensure high operating standards in Housekeeping and Laundry.
• Monitor performance and training of Housekeeping and Laundry Team Members.
• Provide excellent guest service and manage room availability.

Skills

Planning and organizing skills

Strong oral and written communication

Good interpersonal skills

Excellent cleanliness standards

Tools

Microsoft Office

Job description

Job Description - Housekeeping Attendant (HOT0C0PU)

Job Number:

HOT0C0PU

Work Locations

Hilton Abu Dhabi Yas Island, Abu Dhabi 500200

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between team members, so that work can be done efficiently and timely, ensuring an exceptional experience for our guests.

What will I be doing?

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards.
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork.
• Provide excellent guest service.
• Actively manage room availability and release for Guest Service, alongside Floor Housekeeping Supervision.
• Control housekeeping department operations: staff scheduling, master key release, incident reporting, uniform and linen management.
• Check daily guest information in CRM and ensure preferences and requests are met on time.
• Request flowers for special occasions and provide embroidery for special linen.
• Manage monthly Lost and Found and donations.
• Inspect uniforms and arrange cleaning or repair.
• Coordinate and control all traffic of documents and personnel within the department, releasing laundry linen daily.
• Prepare daily guest clothing release for laundry service users.
• Close laundry expenses monthly and handle cost allocation.
• Act as a substitute for laundry attendants during holidays, days off or absences.

What are we looking for?

• Planning and organizing skills.
• Strong oral and written communication.
• Previous experience in laundry.
• Good interpersonal skills.
• Intermediate proficiency in Microsoft Office.
• Committed to delivering a high level of customer service.
• Excellent cleanliness standards.

It is advantageous if you demonstrate the following:

• Ability to work in a team.
• Excellent attention to detail.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company offering business and leisure travelers the finest accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality, uniting us to create remarkable experiences around the world. Our amazing Team Members are at the heart of it all!