Housekeeping Attendant

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Ras al-Khaimah is seeking a Housekeeping Attendant to maintain high cleanliness standards and provide excellent guest service. The ideal candidate will have previous laundry experience and strong communication skills. This role demands efficient teamwork and a commitment to exceptional guest experiences.

Qualifications

• Must have previous experience in laundry operations.
• Ability to perform duties in an organized and timely manner.
• Demonstrates exceptional standards of cleanliness.

Responsibilities

• Support housekeeping and laundry team with guest requests.
• Monitor and ensure high operating standards in housekeeping.
• Provide excellent guest service consistently.

Skills

Planning and organizing

Good oral and written communication

Previous experience in Laundry

Good interpersonal skills

Proficiency in Microsoft Office

Customer service delivery

Excellent standards of cleanliness

Tools

Microsoft Office

Job description

Job Number

HOT0C2TQ

Work Locations

DoubleTree by Hilton Resort & Spa Marjan Island, Marjan Island Blvd. Ras Al Khaimah 1468

Overview

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner, ensuring an exceptional experience for our Guests.

What will I be doing?

As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating day-to-day activities within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Assist with the availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manage controls of the Housekeeping department, such as: frequency of employees, release of master keys, incident logging, and input/output of uniforms and linen, among others
• Check daily guest information in CRM and ensure that preferences and requests are met on time
• Coordinate flowers for special occasions (e.g., marriage, death, maternity) and embroidery for special linen (wedding and pampering)
• Maintain Lost and Found and donations records
• Check uniforms and arrange cleaning and/or repair
• Coordinate and control all traffic of documents and people within the department; release linen for Laundry daily
• Prepare daily guest clothing releases for guests using the laundry service
• Support monthly closing of Laundry expenses and provisioning accordingly
• Replace a Laundry Attendant in case of holidays, days off or absences

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!