Hotel Telephone & Guest Services Specialist

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Cluster Telephone Operator to manage incoming and outgoing calls, take reservations, and assist guests with inquiries. The ideal candidate will have excellent communication skills, strong customer service abilities, and the capacity to multitask. Experience in a similar role is preferred. This position offers a dynamic work environment within a vibrant hotel setting.

Qualifications

• Excellent communication skills and a friendly demeanor.
• Ability to multitask and handle a high volume of calls.
• Strong customer service skills and the ability to remain calm under pressure.
• Knowledge of hotel services and facilities.
• Previous experience in a customer service role or as a telephone operator is preferred.

Responsibilities

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate department or individual.
• Take and relay messages accurately.
• Provide information to guests regarding hotel services, facilities, and local attractions.
• Process room service orders, wake-up calls, and other guest requests.
• Assist with making reservations and bookings.
• Maintain a log of incoming and outgoing calls.

Skills

Excellent communication skills

Customer service skills

Ability to multitask

Tools

Telephone systems

Basic computer skills

Job description

A leading hospitality company in Dubai is seeking a Cluster Telephone Operator to manage incoming and outgoing calls, take reservations, and assist guests with inquiries. The ideal candidate will have excellent communication skills, strong customer service abilities, and the capacity to multitask. Experience in a similar role is preferred. This position offers a dynamic work environment within a vibrant hotel setting.