Hotel Reservations Specialist — Elevate Guest Experience

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi is seeking a dedicated Reservations Agent to ensure exceptional customer service and manage room reservations effectively. The ideal candidate will possess excellent communication and organizational skills, alongside a strong passion for delivering outstanding service. This role is vital for influencing guest decisions and maintaining brand standards. Join our team to enrich hospitality experiences for guests.

Qualifications

• A passion for delivering great customer service.
• A highly professional telephone manner.
• Outstanding administration and organizational skills.

Responsibilities

• Convert inquiries into contracted business.
• Respond positively to sales inquiries.
• Identify sales leads as appropriate.
• Ensure all reservations are completed accurately.
• Provide prompt and efficient service.

Skills

Customer service

Communication skills

Administration

Organizational skills

Computer proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

A leading global hospitality company in Abu Dhabi is seeking a dedicated Reservations Agent to ensure exceptional customer service and manage room reservations effectively. The ideal candidate will possess excellent communication and organizational skills, alongside a strong passion for delivering outstanding service. This role is vital for influencing guest decisions and maintaining brand standards. Join our team to enrich hospitality experiences for guests.