Hotel Quality & Training Leader

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company in Dubai seeks a Quality Manager to implement quality assurance processes, enhance guest experiences, and manage training programs. The ideal candidate should have at least 4 years of experience in guest services or hotel operations, alongside strong skills in quality management and customer satisfaction. This position champions quality functions and drives continuous improvement initiatives.

Qualifications

• Minimum 4 years experience in guest services, front desk or related area.
• Experience in quality management practices is essential.
• Ability to analyze guest feedback and perform corrective actions.

Responsibilities

• Implement quality assurance processes for services.
• Conduct training programs to improve quality.
• Manage guest experience using feedback to drive improvements.

Skills

Knowledge of hotel business

Ability to teach quality management practices

Understanding of data collection methods

Knowledge of budget preparation

Effective presentation skills

Detail orientation

Analytical skills

Education

2-year degree in Business Administration or related field

4-year bachelor's degree in Business Administration or related field

Tools

Statistical measurement tools

Database applications

Spreadsheet applications

Job description

A global hospitality company in Dubai seeks a Quality Manager to implement quality assurance processes, enhance guest experiences, and manage training programs. The ideal candidate should have at least 4 years of experience in guest services or hotel operations, alongside strong skills in quality management and customer satisfaction. This position champions quality functions and drives continuous improvement initiatives.