Hotel Manager

Marriott Hotels Resorts; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a General Manager to oversee property operations. Responsibilities include leading sales and marketing efforts, improving guest satisfaction, and managing departmental budgets. Ideal candidates will have extensive hotel operations experience and a track record in senior leadership roles. The position offers a dynamic work environment with a focus on maximizing financial performance.

Qualifications

• Minimum 8 years of experience in hotel operations.
• Proven track record in a senior sales leadership role.
• Demonstrated success in managing costs and profitability.

Responsibilities

• Lead Sales & Marketing functions and drive revenue performance.
• Support department heads in achieving guest satisfaction.
• Coach teams on managing costs without compromising quality.

Skills

Leadership

Sales and Marketing

Financial Analysis

Operational Strategy

Education

2-year degree in Business Administration

4-year bachelor's degree in Business Administration

Job description

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Recreation/Fitness Center, Housekeeping and Food & Beverage/Culinary and Event Management. The position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensure implementation of the brand service strategy and brand initiatives. The position ensures operations meet the brand's target customer needs, ensures employee satisfaction focuses on growing revenues and maximizes financial performance.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management or a related field; minimum 8 years of experience in hotel operations or sales and marketing including demonstrated success in a senior sales leadership role.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management or a related field; minimum 6 years of experience in hotel operations or sales and marketing including a proven track record in a senior sales leadership role.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

• Leads the Sales & Marketing function as the primary focus of the role setting clear commercial objectives and driving revenue performance across all segments.
• Oversees additional operational areas and supports department heads in achieving guest satisfaction and financial results.
• Keeps the leadership team focused on critical operational priorities that enhance both the guest experience and profitability.
• Reviews financial reports to evaluate performance against budget with a particular focus on revenue generation through strategic sales initiatives.
• Ensures that capital expenditure and departmental budgets align with commercial and service strategies.
• Identifies areas of concern across operations and supports teams in developing performance improvement plans.
• Coaches department heads on managing costs including wages and controllable expenses without compromising quality or service.
• Develops and executes an operational strategy aligned with the brand's commercial goals and supports its implementation across the hotel.
• Holds teams accountable for financial results, guest experience and alignment with overall property goals.

Managing Property Operations

• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Establishes a vision for product and service delivery on property.
• Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters employee commitment to providing excellent service, participating in daily standup meetings and models desired service behaviors in all interactions with guests and employees.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience:

Manager