Hotel Manager

RAFFLES; Dubai; On-site; AED 293,000 - 441,000; Full time

Job summary

A luxury hotel brand in Dubai seeks an experienced Hotel Manager to oversee operations of Rooms and Food & Beverage. Ideal candidates will have a minimum of 5 years in hotel management, demonstrating strong leadership and business acumen. This role requires excellent communication skills, and candidates with a Bachelor's degree from hotel schools will be preferred. Familiarity with luxury hotel operations is essential. Competitive compensation and a vibrant work environment await.

Qualifications

• Minimum of 5 years of luxury hotel management experience.
• Strong background in Rooms & F&B management.
• Fluency in English; Arabic is a plus.

Responsibilities

• Oversee hotel operations and ensure high service quality.
• Direct operational departments to meet profit and guest satisfaction goals.
• Manage hotel budget and expenses effectively.

Skills

Solid business acumen

Leadership in a diverse culture

Good communication skills in English

Understanding of luxury hotel operations

Education

Bachelor’s degree from reputable hotel schools

Job description

Job Description

Has responsibility for the overall operations of the Hotel’s Rooms and Food & Beverage including the development and performance management of employees. Oversee the financial aspects of the different hotel areas, optimizing profits while ensuring the highest level of service quality is provided to Hotel guests. The Hotel Manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.

Key Roles and Responsibilities

• Set, plan and direct the operationaldepartments to achieve and overpass agreed goals of gross operating profit,Guest Satisfaction, Brand Consistency and Employee Engagement.
• Support the hotel’s annual budgeting process and adhere to Accorestablished guidelines.
• Assist in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the Brandestablished guidelines.
• Lead and guide their reporting and management teams in driving the hotel to achieve its performance goals
• Follow ACCORprotocol in approving expenses, and obtaining the approval first from the General Manager and Financial Controller for items which require approval at this level before implementation.
• Be present to personally welcome key residents and patrons
• Be the host for Raffles Residents’ Evening Cocktail, if applicable.
• Help to ensure all Marketing and PR Communications are in compliance with Raffles Brand Marketing guidelines
• Support and help to prepare and submit the weekly GM reports to RVP of Operations and Brand President
• Communicate in an effective and timely manner with ExCom and the General Manager on matters which require the attention of ExCom and the General Manager
• Represent the Raffles Brand in projecting a credible image to the market, residents and colleagues alike.
• Comply with Raffles’ established guidelines on the hotel organizational structure and reporting lines, for example ExCom structure.
• Comply with Raffles’ established guidelines on recruitment, appointment and promotion of ExCom, Department Heads and colleagues.
• Comply with ACCOR& Raffles’ established guidelines on staff fringe benefits.
• Be visible around the hotel and shows an active interest in our colleagues’ welfare by asking our colleagues how they are doing regularly.
• Lead by example in living the Raffles brand values and service culture as well as Code of Ethics
• Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative

Follow appropriate protocol in communicating with the appointed Owner’s representative and keeping the General Manager informed of such communications

Qualifications

Personal Attributes

• Solid business / financial acumen with good understanding of luxury hotel operations
• Act as a role model in delivering elegant and understated service with sophistication
• Lead by example in building strong employee engagement
• Proven track record in leading a diverse culture of leaders and employees effectively
• Good communicator with fluency in English. Ability to communicate in a local language where the hotel operates(Arabic is desirable but not a must)
• Executive presence – self assured exuding quiet confidence and humility

Qualifications (Education)

• Bachelor’s degree from reputable hotel schools preferred

Experience

Minimum of 5 years of luxury hotel management experience with strong Rooms & F&B background gained from working in key cities / resorts destinations globally.

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi 121800 Dubai, United Arab Emirates