Hotel Guest Communications Agent - Flexible Scheduling

Accor; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier hospitality establishment in Abu Dhabi is seeking a Telecommunications Agent. Responsibilities include managing guest calls, ensuring effective communication between departments, and providing exceptional customer service. The ideal candidate has strong communication skills, a high school diploma, and proficiency in hotel management software. This role offers competitive salary and development opportunities, along with comprehensive health benefits.

Benefits

Competitive Salary

Health and Wellness Benefits

Training and Development Opportunities

Career Advancement

Employee Recognition Programs

Work-Life Balance Policies

Transportation Services

Qualifications

• Ability to effectively handle a high volume of calls professionally.
• Strong skills in verbal and written communication.
• Understanding of customer service dynamics in hospitality.

Responsibilities

• Receive guest calls professionally and courteously.
• Maintain communication with departments for smooth service.
• Co-ordinate communication in emergency situations.

Skills

Communication Skills

Customer Service Skills

Problem-Solving Skills

Telephone Etiquette

Technical Knowledge

Multilingual Skills

Education

High School Diploma or Equivalent

Post-Secondary Education in Hospitality or Related Field

Tools

Hotel Management Software

Reservation Systems

Job description

A premier hospitality establishment in Abu Dhabi is seeking a Telecommunications Agent. Responsibilities include managing guest calls, ensuring effective communication between departments, and providing exceptional customer service. The ideal candidate has strong communication skills, a high school diploma, and proficiency in hotel management software. This role offers competitive salary and development opportunities, along with comprehensive health benefits.