Hotel Communications & Guest Services Specialist

RIXOS; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Ras Al Khaimah is seeking an experienced hospitality professional. Responsibilities include managing guest requests, reporting equipment issues, and ensuring excellent customer service. Candidates should have at least 1 year of experience in the hospitality industry and be proficient in English and Russian. A basic understanding of computer systems is also required. This is an exciting opportunity to work in a dynamic hotel environment.

Qualifications

• At least 1 year of experience in the Hospitality / Service Industry.
• Able to read and speak Arabic / Russian.
• Computer knowledge, well versed with Windows, Internet Explorer, and Word.

Responsibilities

• Complete tasks on the Officer Shift Checklist.
• Report equipment defects to relevant vendors.
• Attend to complaints and enquiries.
• Monitor status of jobs in Guest Request Management system.

Skills

Good spoken and written English

Good spoken and written Russian

Management skills

Planning skills

Decision making

Interpersonal skills

Communication skills

Counselling skills

Education

Minimum ‘O’ level education with 5 credits or Diploma

Tools

POS system

PMS system

Call Accounting

Guest Request Management

PBX and Voicemail system

Job description

A leading hotel chain in Ras Al Khaimah is seeking an experienced hospitality professional. Responsibilities include managing guest requests, reporting equipment issues, and ensuring excellent customer service. Candidates should have at least 1 year of experience in the hospitality industry and be proficient in English and Russian. A basic understanding of computer systems is also required. This is an exciting opportunity to work in a dynamic hotel environment.