Hostess | Waldorf Astoria Dubai Palm Jumeirah

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai seeks a Hostess to greet and serve guests in its food & beverage facilities. Responsibilities include managing reservations, serving guests with a warm personality, and ensuring a high level of service. Candidates should have guest service experience and excellent communication skills, with the ability to work under pressure.

Qualifications

• A warm personality, attentive and smartly presentable.
• Accountable and resilient.
• Committed to delivering high levels of guest service.

Responsibilities

• Greet guests and serve their needs in the food & beverage facilities.
• Organize and maintain order within the restaurant reservations area.
• Answer telephone calls and deal with guest enquiries.

Skills

Guest service experience

Excellent communication skills

Ability to work under pressure

Job description

A Hostess with Waldorf Astoria Hotels & Resorts is responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel.

What will I be doing

As a Hostess, you are responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel. A Restaurant Host/Hostess is also responsible for organizing and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
• Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list
• Present the waiter in the station according to the SOP
• Ensure that the logbook is completed after each service period
• Keep tidy the host/ess desk
• Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations
• Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests
• Allocate daily bookings to the table plan
• Ensure that all the menus and memos are ready at the desk prior each service
• Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests
• Comply with hotel licensing regulations as well as health and safety and fire regulations
• Ensure an adequate supply of checks, printer rolls and neat storage of each

What are we looking for

• Guest service experience
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding guest needs
• Excellent communication skills
• Accountable and resilient
• Committed to delivering high levels of guest service
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous international experience
• Passion for delivering exceptional levels of guest service

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Job: Food and Beverage

Title: Hostess | Waldorf Astoria Dubai Palm Jumeirah

EOE/AA/Disabled/Veterans