Hostess - Spanish/Russian/Portuguese Speaker

Awj Investments LLC; Dubai; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Learning opportunities and skill/trade

Diversity and inclusive environment

Annual leave per policy

Medical insurance coverage

Team activities and social events

Job summary

Kitopi in Dubai seeks a friendly Front Office Host to greet guests, seat them promptly, and manage reservations and seating with accuracy. You will maintain a polished first impression and supervise junior hosts, training them on greeting standards and reservation systems.

The role requires at least 1 year in hospitality, superb English communication, and the ability to upsell and coordinate with servers and management to ensure smooth service.

Job description

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine‑in spaces.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in‑house suite of applications that optimizes cloud kitchen operations in real time.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar.

What You’ll Do

• Greet and welcome guests warmly upon arrival.
• Ensure guests are seated promptly and comfortably.
• Handle reservations, waitlists, and seating arrangements efficiently.
• Resolve guest complaints or concerns in a professional and courteous manner.
• Maintain a positive and polished first impression of the restaurant or venue.
• Supervise and coordinate the host/hostess team.
• Train new hosts/hostesses on greeting standards, reservation systems, and guest service.
• Assign and monitor tasks to ensure front‑of‑house operations run smoothly.
• Communicate effectively with servers, bartenders, and management to manage flow.
• Manage booking systems (e.g., OpenTable, Resy, SevenRooms) and walk‑ins.
• Keep an accurate floor plan and track table turnover.
• Balance seating to optimize server workload and ensure timely service.

What We’re Looking For

• Minimum 1 year of experience in a similar role within a restaurant or hospitality environment.
• Excellent communication skills in English (fluency is a must).
• Proficiency in Russian or any European language is a strong advantage.
• High school diploma or equivalent.
• Strong interpersonal skills with a warm, approachable personality.
• Professional appearance and presentation.
• Familiarity with MS Excel and Word.
• Ability to upsell and confidently explain menu items.
• A proactive team player with strong time management and leadership potential.

Benefits

• Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
• Be involved in customized training.
• Have the chance to work in an international, diverse, and inclusive environment.
• Become part of one of the most caring communities out there.
• The famous team activities and social events bare ursting with fun.
• Annual leave as per the company policy.
• Medical Insurance covering all necessary services.
• Yearly get‑together for our Frontliner Champions.

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in multiple countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate.

Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite and create joy.