Hostess (Russian Speaker)

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Dubai is seeking a Russian-speaking Hostess to create a welcoming atmosphere and ensure a positive guest experience. Responsibilities include greeting guests, managing reservations, and responding to inquiries. Ideal candidates will have at least 2 years of hospitality experience, strong communication skills, and the ability to work in a dynamic environment.

Qualifications

• Minimum of 2 years of experience in a similar role within the hospitality industry.
• Ability to work in a fast-paced, dynamic environment.
• Professional appearance and demeanor.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Manage reservations and seating arrangements efficiently.
• Respond to guest inquiries and special requests promptly.

Skills

Fluency in Russian

Fluency in English

Strong communication skills

Interpersonal skills

Customer service orientation

Attention to detail

Flexibility

Education

High school diploma or equivalent

Tools

Reservation management systems

Opera or related system

Job description

Company Description

Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.

Job Description

We are seeking a friendly and professional Russian-speaking Hostess to join our team in Dubai, United Arab Emirates. As a key member of our front-of-house staff, you will be responsible for creating a welcoming atmosphere and ensuring a positive first impression for our guests.

• Greet and welcome guests in a warm and professional manner
• Escort guests to their tables and provide menus
• Manage reservations and seating arrangements efficiently
• Communicate effectively with kitchen and wait staff to ensure smooth service
• Respond to guest inquiries and special requests promptly
• Maintain cleanliness and organization of the reception area
• Assist in promoting special offers and events to guests
• Handle guest complaints or concerns with tact and professionalism
• Collaborate with team members to maintain high standards of customer service
• Adapt to changing situations and handle high-volume periods with ease

Qualifications

• Fluency in Russian and English (both written and spoken)
• High school diploma or equivalent
• Minimum of 2 years of experience in a similar role within the hospitality industry
• Strong communication and interpersonal skills
• Excellent customer service orientation
• Ability to work in a fast-paced, dynamic environment
• Knowledge of hospitality industry standards and practices
• Familiarity with reservation management systems
• Attention to detail and strong organizational skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Professional appearance and demeanor
• Basic knowledge of local culture and attractions in Dubai (preferred)
• Team player with a positive attitude

Additional Information

• Minimum 1 year of experience in the same or similar role
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus