Hostess - Laguna

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks an experienced hospitality professional for a full-time position focused on dining room operations. The ideal candidate will have at least 2 years of hotel operations experience, exceptional communication skills, and a keen ability to ensure guest satisfaction. You'll manage reservations, maintain cleanliness, and create a welcoming environment for guests.

Qualifications

• Minimum 2 years of work experience in hotel operations.
• Skilled at multitasking and maintaining composure in fast-paced environments.
• Exceptional guest service skills with a friendly and welcoming demeanor.

Responsibilities

• Maintain knowledge of dining room layout and table setups.
• Monitor the preparation of assigned tasks ensuring compliance with standards.
• Greet guests warmly and seat them according to the floor plan.

Skills

Customer service skills

Communication skills

Multitasking

Attention to detail

Organizational skills

Education

Degree or diploma in Hospitality or Tourism

Job description

• Maintain comprehensive knowledge of the dining room layout/seat/section numbers proper table setups room capacity hours of operation price range and dress code.
• Understand restaurant reservation procedures thoroughly.
• Keep track of daily house count arrivals departures and VIP guests.
• Be aware of scheduled in-house group activities including locations and times.
• Adhere to all department policies and service procedures.
• Answer the telephone within three rings using correct salutations and telephone etiquette.
• Record and confirm restaurant reservations and cancellations in accordance with departmental standards.
• Communicate any reservation or cancellation changes to management promptly throughout the shift.
• Monitor the preparation of assigned tasks ensuring compliance with departmental standards.
• Ensure that menus and check folders are clean and available in sufficient quantity.
• Keep the hostess stand clean organized and welcoming.
• Review the reservation book pre-assign designated tables and follow up on all special requests.
• Greet guests warmly at the entrance of the restaurant.
• Seat guests according to the floor plan ensuring fair distribution among servers.
• Escort guests to their designated tables.
• Confirm that guests are satisfied with their seating arrangements.
• Present the open menu to guests.
• Ensure tables are set to the highest standard for guest service.
• Anticipate busy periods and organize procedures to manage waiting lines efficiently.
• Anticipate guests needs respond promptly and acknowledge them courteously regardless of how busy or what time of day it is.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service communications and interpersonal skills are a must.

Additional Information

• Strong knowledge of dining room layouts table assignments and restaurant operations.
• Excellent communication skills and telephone etiquette.
• Proven ability to manage reservations and handle cancellations efficiently.
• Skilled at multitasking and maintaining composure in fast-paced environments.
• Detail-oriented with a commitment to cleanliness and organization.
• Exceptional guest service skills with a friendly and welcoming demeanor.
• Ability to anticipate guest needs and respond promptly to ensure satisfaction.
• Experience collaborating with management and staff to coordinate seating and special requests.
• Familiarity with handling VIP guests and group activities smoothly.
• Reliable and punctual demonstrating a strong sense of responsibility and professionalism.
• Proficiency in additional languages is an asset enhancing communication with diverse guests.

Remote Work

No

Employment Type

Full-time