Hostess

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury lifestyle hotel in Dubai is seeking a Host/Hostess to ensure excellent guest relations and manage restaurant reservations. The ideal candidate will have a high school diploma, strong communication skills, and prior experience in a public contact role, preferably in a restaurant setting. Responsibilities include managing guest seating, adhering to door policies, and documentation of reservations.

Qualifications

• One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge.
• Enter and locate work related information using computers and/or point of sale systems.

Responsibilities

• Maintain a friendly relationship with all prospective guests.
• Ensure all reservation information is properly documented.
• Prepare table allocations from the reservation book.
• Ensure guests are shown to their tables within a reasonable time.
• Adhere to hotel door policies and restrictions.

Skills

Strong verbal and written communication skills in English

Ability to multitask

Gracious, friendly demeanor

Attention to detail

Education

High School Diploma or equivalent

Job description

Overview

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

Awondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Responsibilities

• Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
• Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
• Prepare table allocations from reservation book before respective meal period seating
• Ensure guests are graciously shown to their tables within a reasonable time of their reservation
• Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing
• Guarantee there is host/hostess coverage at the reception/welcome desk at all times
• Guarantee that the phone is answered within 2 rings in a courteous and helpful manner
• Ensure door policies concerning the entry of guests and that these are adhered to at all times
• Ensure that seating is fair for all service staff
• Perform related duties and special projects as assigned

Qualifications

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork