Hostess

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a guest service professional to greet and assist guests, manage reservations, and ensure a welcoming atmosphere. Candidates should have experience in customer service, strong communication skills, and be fluent in Arabic. Flexible schedules are a must, including nights and weekends. This position offers the opportunity for growth within the hospitality industry.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Flexible schedule, including nights, weekends, and holidays.
• Fluent in Arabic.

Responsibilities

• Greet guests promptly and courteously upon arrival.
• Manage waitlists and reservations using a booking system.
• Escort guests to tables and provide menus.
• Communicate with servers and managers about guest needs.
• Maintain cleanliness and order at the front desk.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Fluency in Arabic

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Key Responsibilities

• Greet guests promptly and courteously upon arrival
• Manage waitlists and reservations using a booking system or seating chart
• Escort guests to tables and provide menus
• Communicate with servers and managers about guest needs, large parties, or VIPs
• Maintain cleanliness and order at the front desk, entrance area, and menus
• Answer phone calls, take reservations, and provide accurate restaurant information
• Monitor the dining area to anticipate and respond to guest needs
• Ensure a smooth and efficient seating flow during busy shifts
• Handle guest complaints or refer them to management as needed

Qualifications

• Previous experience in hospitality or customer service preferred
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask in a fast-paced environment
• Strong organizational skills and attention to detail
• Flexible schedule, including nights, weekends, and holidays
• Fluent in Arabic