Hostess

AccorHotel; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Ajman is seeking a Restaurant Hostess to create a warm and welcoming dining experience. Responsibilities include greeting guests, managing reservations, and ensuring smooth service flow. The ideal candidate has a high school diploma, 1+ year experience in a similar role, and excellent communication skills. This is a full-time role located on-site with shift flexibility required.

Qualifications

• Minimum 1 year of experience in a similar role, preferably in a hotel or upscale restaurant.
• Professional, friendly, and approachable demeanor is essential.
• Flexibility to work shifts, weekends, and public holidays.

Responsibilities

• Greet guests warmly and escort them to their tables.
• Manage reservations by booking, confirming, and updating as necessary.
• Maintain an organized seating plan to ensure smooth service flow.

Skills

Excellent customer service

Communication skills

Multitasking ability

Organizational skills

Fluency in English and Arabic

Education

High school diploma or equivalent

Hospitality training

Tools

OpenTable

SevenRooms

Job description

The Restaurant Hostess is the first point of contact for guests and plays a key role in creating a warm and welcoming dining experience. She is responsible for greeting guests managing reservations coordinating table assignments and ensuring smooth guest flow in the restaurant. The role requires excellent communication skills a positive attitude and strong guest service focus.

Key Responsibilities

• Greet guests warmly upon arrival and escort them to their tables.
• Manage the reservation system including booking confirming and updating reservations.
• Maintain an organized and accurate seating plan to ensure smooth service flow.
• Answer telephone inquiries regarding restaurant availability menus and special events.
• Communicate wait times and manage guest expectations during busy periods.
• Assist in monitoring the cleanliness and presentation of the entrance host stand and dining area.
• Coordinate with the service team to ensure tables are prepared and ready before seating guests.
• Provide menus and share basic information about the restaurant offerings.
• Handle guest requests inquiries or concerns promptly and professionally.
• Assist in collecting guest feedback and communicating it to the management team.
• Maintain professional grooming and appearance in line with hotel standards.
• Support the restaurant team with additional tasks as required.

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Minimum 1 year of experience in a similar role preferably in a hotel or upscale restaurant.
• Excellent customer service and communication skills.
• Professional friendly and approachable demeanor.
• Ability to multitask and remain calm in busy periods.
• Strong organizational skills with attention to detail.
• Familiarity with reservation systems (e.g. OpenTable SevenRooms) is an advantage.
• Fluent in English and Arabic; additional languages are a plus.
• Flexibility to work shifts weekends and public holidays.

Physical Requirements

• Ability to stand for long periods.
• Ability to walk guests to tables and move around the restaurant comfortably.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people including those with disabilities.

When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work

No

Employment Type

Full-time