Hostess

Khalidiya Palace Rayhaan by Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Abu Dhabi seeks a Hostess to provide excellent customer service and a warm welcome to guests. Responsibilities include managing reservations, coordinating with the service team, and ensuring guest satisfaction. Ideal candidates have a diploma in hospitality and experience in the Food & Beverage department, with strong English skills and a service-oriented attitude.

Qualifications

• Previous experience in the Food & Beverage Department within a hotel is preferable.
• Must have an excellent command of English, both spoken and written.
• Multiple language ability is considered an additional advantage.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests and conduct them to tables.
• Take outlet reservations and handle the reservation book.

Skills

Customer Focus

Teamwork

Adaptability

Interpersonal Skills

Polite and Sophisticated Manner

Education

Diploma/Degree in Hospitality

Job description

We are currently looking for dynamic, and self‑motivated Food & Beverage professionals who want to move their careers forward.

As a Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times; your role will include key responsibilities such as:

Key Responsibilities

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well‑being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests’ satisfaction upon their departure

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge & Competencies

The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing the following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork