Hostess

MERCURE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a Hostess to provide exceptional guest services. The ideal candidate will have at least 2 years of customer service experience, excellent communication skills in English, and the ability to work in a fast-paced environment. Responsibilities include greeting guests, maintaining standards of appearance, and ensuring customer satisfaction.

Qualifications

• Minimum 2 years of customer service experience, preferably in a restaurant setting.
• Excellent communication skills in English, both verbal and written.
• Proficiency in Microsoft Office and email.
• Strong multitasking abilities and attention to detail.

Responsibilities

• Communicates directly with guests, presents menus, helps with recommendations.
• Ensures proper appearance and grooming whilst on duty.
• Handles guest greeting and seating.
• Maintains a professional relationship with patrons.
• Reports cleanliness and maintenance issues.
• Anticipates customers’ needs.

Skills

Customer service experience

Communication skills in English

Basic computer skills

Multitasking abilities

Attention to detail

Ability to work in a fast-paced environment

Basic math skills

Knowledge of local cuisine

Flexibility for various shifts

Enthusiasm for customer service

Job description

Job Description

• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise-en place work according to the whole day service requirements.
• To report any equipment failures / problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training / Developments schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• To treat guests and colleagues in a polite and courteous manner.
• To observe high standards of personal hygiene.
• To maintain clean and organized side stations at all times.
• To anticipate customers’ needs.

Qualifications

• At least 2year of customer service experience, preferably in a restaurant setting
• Excellent communication skills in English, both verbal and written
• Proficiency in basic computer skills, including Microsoft Office and email
• Strong multitasking abilities and attention to detail
• Ability to work in a fast-paced environment while maintaining a friendly demeanor
• Basic math skills for managing reservations and table assignments
• Knowledge of local cuisine and cultural customs in Baghdad
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Enthusiasm for providing exceptional customer service

Additional Information

Hostess for Mercure Abu Dhabi Downtown