Host / Hostess

Arjaan by Rotana Dubai Media City; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hotel in Dubai is seeking a Host / Hostess to provide warm and engaging service to guests. Responsibility includes welcoming guests, managing reservations, and ensuring a clean and welcoming environment. Ideal candidates should have a diploma in hospitality and excellent communication skills in English. Prior experience in a hotel setting is preferred.

Qualifications

• Ideally have previous experience in Food & Beverage Department within a hotel.
• Must deal in a polite and sophisticated manner.

Responsibilities

• Offer professional, friendly, warm service.
• Welcome guests and conduct them to tables.
• Take outlet reservations and handle the reservation book.
• Set up the outlet prior to business hours.
• Observe cleanliness of the outlet and entrance area.
• Maintain close, friendly contact with guests.

Skills

Service orientation

Excellent command of English

Multiple language ability

Good interpersonal skills

Positive attitude

Education

Diploma/degree in hospitality

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests’ satisfaction upon their departure

Skills

Education, Qualifications & Experiences: You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as an additional advantage.

Knowledge & Competencies: The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork