Host / Hostess

Amwaj Rotana Jumeirah Beach; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai seeks a friendly Host/Hostess to be the first point of contact for guests. Responsibilities include greeting and seating guests, managing reservations, and ensuring a positive experience. The ideal candidate is proactive, organized, and has strong communication skills. Join our team to deliver exceptional service!

Qualifications

• Proven experience as a Host/Hostess or similar customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and work well under pressure.
• Strong organizational skills.
• Friendly and welcoming demeanor.

Responsibilities

• Greet guests as they arrive at the restaurant or event.
• Seat guests according to seating chart and provide menus.
• Take reservations over the phone and manage seating arrangements.
• Assist in maintaining cleanliness and organization of the entrance.
• Communicate effectively with serving staff to ensure smooth service.

Skills

Excellent communication and interpersonal abilities

Strong customer service skills

Ability to remain calm and professional in high-pressure situations

Organizational skills to manage reservations and seating

Multitasking abilities

Adaptability to different customer preferences

Knowledge of menu items

Up-selling skills

Team player mentality

Problem-solving skills

Job description

Summary

We are looking for a friendly and proactive Host/Hostess to join our team and be the first point of contact for our guests. The Host/Hostess will greet guests, seat them, and ensure a positive experience for all visitors.

Responsibilities

• Greet guests as they arrive at the restaurant or event
• Seat guests according to seating chart and provide menus
• Take reservations over the phone and manage seating arrangements
• Assist in maintaining the cleanliness and organization of the entrance and lobby area
• Communicate effectively with the serving staff to ensure smooth service

Candidate Requirements

• Proven experience as a Host/Hostess or similar customer service role
• Excellent communication and interpersonal skills
• Ability to multitask and work well under pressure
• Strong organizational skills
• Friendly and welcoming demeanor

Skills

• Excellent communication and interpersonal abilities
• Strong customer service skills
• Ability to remain calm and professional in high-pressure situations
• Organizational skills to manage reservations and seating arrangements efficiently
• Multitasking abilities to handle multiple tasks simultaneously
• Adaptability to different customer preferences and requests
• Knowledge of menu items and ability make recommendations
• Up-selling skills to promote specials or additional menu items
• Team player mentality to work effectively with colleagues
• Problem-solving skills to address customer concerns or issues