Hospitality Phone Operator - Guest Services & Reservations

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel chain in Dubai seeks a Telephone Operator to manage incoming and outgoing calls while providing exceptional customer service. The ideal candidate should possess excellent communication skills and the ability to multitask effectively. Responsibilities include answering calls, transferring inquiries, and assisting guests with reservations and information about the hotel. Experience in a customer service role is preferred.

Qualifications

• Excellent communication skills and a friendly demeanour.
• Ability to multitask and handle a high volume of calls.
• Strong customer service skills and the ability to remain calm under pressure.

Responsibilities

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate department or individual.
• Take and relay messages accurately.
• Provide information to guests regarding hotel services and local attractions.
• Process room service orders and wake-up calls.
• Assist with making reservations and bookings.
• Maintain a log of incoming and outgoing calls.

Skills

Excellent communication skills

Multitasking

Strong customer service skills

Calm under pressure

Knowledge of hotel services

Telephone systems proficiency

Basic computer skills

Job description

A prestigious hotel chain in Dubai seeks a Telephone Operator to manage incoming and outgoing calls while providing exceptional customer service. The ideal candidate should possess excellent communication skills and the ability to multitask effectively. Responsibilities include answering calls, transferring inquiries, and assisting guests with reservations and information about the hotel. Experience in a customer service role is preferred.