Hospitality IT Support Specialist — Opera & POS

AccorHotels Middle East; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading hospitality company in Dubai seeks an IT Support Technician to provide technical assistance and maintain IT systems for the Queen Elizabeth II hotel. The ideal candidate will have a degree in Information Technology and 1–3 years of experience in IT support. Strong troubleshooting skills and familiarity with hospitality software are essential. This role requires effective communication and customer service skills.

Qualifications

• 1–3 years of experience in IT support.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of common business applications.

Responsibilities

• Provide first‑level technical support to users.
• Install, configure, and maintain computer systems.
• Log, track, and resolve IT service requests.

Skills

Windows OS

Microsoft 365

Networking concepts (LAN/WAN)

Troubleshooting

Customer service

Education

Diploma or Bachelor’s degree in Information Technology

Tools

Opera PMS

Simphony POS

Job description

A leading hospitality company in Dubai seeks an IT Support Technician to provide technical assistance and maintain IT systems for the Queen Elizabeth II hotel. The ideal candidate will have a degree in Information Technology and 1–3 years of experience in IT support. Strong troubleshooting skills and familiarity with hospitality software are essential. This role requires effective communication and customer service skills.