Hospitality IT Support Specialist

Kempinski Hotel; United Arab Emirates; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading hospitality organization in the United Arab Emirates is seeking a Corporate IT Support Coordinator to ensure the highest possible IT service is provided to office users. The ideal candidate will have a Bachelor’s degree in Information Technology or a related field, relevant IT support experience, and proficiency in troubleshooting hardware and software across multiple platforms. Join us to contribute to a legacy of luxury and service.

Qualifications

• 1-3 years of experience in an IT support role.
• Proven experience in a corporate or multi-site environment, ideally within the hospitality industry.
• Experience with both on-premises and cloud-based IT solutions.

Responsibilities

• Ensure the highest possible IT service is provided to Corporate office users.
• Assist in creating training materials and delivering training sessions to end-users.
• Ensure smooth and safe operation of the IT environment provided to Corporate employees.

Skills

Troubleshooting hardware and software for Windows, Android, macOS and iOS

Understanding of network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)

Proficiency in Mobile Device Management (MDM) solutions

Excellent communication skills (written and verbal)

Fluency in English

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator Associate)

Tools

IT service management (ITSM) tools

Google Workspace products

Job description

A leading hospitality organization in the United Arab Emirates is seeking a Corporate IT Support Coordinator to ensure the highest possible IT service is provided to office users. The ideal candidate will have a Bachelor’s degree in Information Technology or a related field, relevant IT support experience, and proficiency in troubleshooting hardware and software across multiple platforms. Join us to contribute to a legacy of luxury and service.