Hospitality Contact Center Site Leader

Corporate; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality organization in Dubai is seeking a Site Leader to oversee contact center performance. This role involves driving sales goals, fostering team development, and ensuring guest satisfaction. The ideal candidate will have extensive experience in customer service management and strong leadership skills. Join a dynamic team that values excellence and growth in the hospitality industry.

Benefits

Industry-leading benefits

Global career opportunities

Dynamic work environment

Qualifications

• Minimum 12 months of experience in a customer service or sales environment.
• 12–18 months of supervisory or management experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee and manage performance metrics in a contact center.
• Drive achievement of call center sales goals and customer satisfaction.
• Lead and support a team of managers and associates.

Skills

Customer service experience

Sales experience

Leadership experience

Communication skills

Analytical mindset

Education

College degree

Tools

Microsoft Office

Reservations systems

Job description

A leading hospitality organization in Dubai is seeking a Site Leader to oversee contact center performance. This role involves driving sales goals, fostering team development, and ensuring guest satisfaction. The ideal candidate will have extensive experience in customer service management and strong leadership skills. Join a dynamic team that values excellence and growth in the hospitality industry.