Hospitality Communications Agent — PBX, Calls & Guest Requests

Rixos Hotels; Ras Al Khaimah; On-site; AED 110,000 - 147,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah is seeking an experienced officer to oversee various operational tasks. The ideal candidate must have strong communication skills in Russian and preferably Arabic, alongside a background in the hospitality industry. Responsibilities include managing guest requests, ensuring system accuracy, and maintaining inventory records. This role offers competitive salary and benefits including duty meals and medical insurance.

Benefits

Competitive Salary

Duty Meals provided

Medical Insurance Provided

Vacation tickets/benefits

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred.
• Excellent spoken and written Russian language is compulsory.
• Able to read and speak Arabic/Russian.
• Well versed with computers and software.

Responsibilities

• Complete important tasks in the Officer Shift Checklist.
• Monitor and ensure accuracy of call charges in systems.
• Attend to complaints and inquiries.
• Keep accurate records of inventory.

Skills

Russian language

Management skills

Communication skills

Computer Knowledge

Education

Minimum ‘O’ level education with 5 credits or Diploma

Tools

PMS system

Call Accounting

PBX and Voicemail system

Job description

A luxury hotel chain in Ras al-Khaimah is seeking an experienced officer to oversee various operational tasks. The ideal candidate must have strong communication skills in Russian and preferably Arabic, alongside a background in the hospitality industry. Responsibilities include managing guest requests, ensuring system accuracy, and maintaining inventory records. This role offers competitive salary and benefits including duty meals and medical insurance.