Holiday Homes Operations Lead — Remote & Bonus-Linked

Kings and Queens Vacation Homes Rental LLC; Dubai; Hybrid; AED 120,000 - 200,000; Part time

Job summary

A luxury holiday homes company in Dubai is seeking an Operations Manager to ensure smooth operations and deliver exceptional guest experiences. You will manage guest interactions across booking platforms, coordinate housekeeping, and maintain high review ratings. Ideal candidates should have hospitality experience and strong communication skills. This is a part-time role with performance bonuses tied to guest satisfaction.

Benefits

Performance bonuses tied to guest ratings

Qualifications

• Experience in hospitality operations or short-term rentals.
• Strong written English for quick and friendly replies.
• Ability to multitask in a fast-moving environment.

Responsibilities

• Respond to guests on booking platforms.
• Manage check-ins, check-outs, and mid-stay requests.
• Coordinate housekeeping teams and maintenance crews.

Skills

Great written English communication skills

Reliability

Drivers license (ideal)

Experience with holiday homes businesses

Job description

We are a fast-growing holiday homes company in Dubai. We manage luxury apartments and deliver 5-star guest experiences. Now we’re hiring an Operations Manager who keeps everything running smooth.

What You’ll Do

• Respond to guests on Airbnb, Booking.com, and all booking portals
• Manage check-ins, check-outs, and mid-stay requests
• Coordinate housekeeping teams and maintenance crews
• Make sure every apartment is spotless before guests arrive
• Track inventory: linens, amenities, toiletries, and essentials
• Schedule cleanings and perform random quality checks
• Assist in furnishing, setup, and inspections of new units
• Keep communication clear with the company manager at all times
• Maintain high review ratings and resolve issues quickly
• Handle any urgent tasks when they pop up, because they do

What You Bring

• Experience in hospitality operations or short-term rentals
• Strong written English for quick and friendly replies
• Ability to multitask in a fast-moving environment
• Comfort working with booking platforms and apps
• Problem-solving mindset so that you see issues before guests do
• A calm, respectful attitude, even on busy days

Work Setup

• Part-time role shared between two team members
• Coverage across multiple time zones: morning, evening, and weekends
• Remote coordination + occasional on-site visits if needed
• Performance bonuses tied to guest ratings

Why Join Us

You’ll be the heart of our guest experience.

Your decisions will shape reviews.

And your work will help us grow into Dubai’s most trusted holiday homes brand.

If this feels like you, we’d love to talk. Apply now.

Skills

1. Great written English communication skills
2. Must be reliable
3. Ideal to have a drivers license, not mandatory
4. Good to have worked with holiday homes businesses previously