Help Desk Operator - CAFM & IT Service Support

Engie; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading energy services provider in Abu Dhabi is seeking a Helpdesk Operator. You will manage requests through the helpdesk system, ensure effective communication with service providers, and monitor job progress. The ideal candidate has a degree in Information Technology, proven helpdesk experience, and strong organizational skills. This role requires a proactive approach and technical proficiency. Competitive salary and benefits offered.

Qualifications

• Has Helpdesk experience.
• Demonstrated proficiency in the Microsoft Office environment.
• Technology savvy with interest in IT & Systems.
• Approx. 3 plus years related experience.

Responsibilities

• Operates the helpdesk by receiving requests and resolving them.
• Utilize and operate the CAFM & Helpdesk system.
• Enter details of requests on the Helpdesk system.
• Allocate requests to designated Service Providers.
• Monitor the progress of jobs until closed.

Skills

Strong organizational skills

Interpersonal skills

Strong verbal communication skills

Strong written communication skills

Delegation skills

Multi-tasking abilities

Attention to detail

Education

Degree in Information Technology or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Microsoft Outlook

Job description

A leading energy services provider in Abu Dhabi is seeking a Helpdesk Operator. You will manage requests through the helpdesk system, ensure effective communication with service providers, and monitor job progress. The ideal candidate has a degree in Information Technology, proven helpdesk experience, and strong organizational skills. This role requires a proactive approach and technical proficiency. Competitive salary and benefits offered.