Help Desk Operator - CAFM & IT Service Support
Engie
Abu Dhabi
On-site
AED 80,000 - 100,000
Full time
Job summary
A leading energy services provider in Abu Dhabi is seeking a Helpdesk Operator. You will manage requests through the helpdesk system, ensure effective communication with service providers, and monitor job progress. The ideal candidate has a degree in Information Technology, proven helpdesk experience, and strong organizational skills. This role requires a proactive approach and technical proficiency. Competitive salary and benefits offered.
Qualifications
- Has Helpdesk experience.
- Demonstrated proficiency in the Microsoft Office environment.
- Technology savvy with interest in IT & Systems.
- Approx. 3 plus years related experience.
Responsibilities
- Operates the helpdesk by receiving requests and resolving them.
- Utilize and operate the CAFM & Helpdesk system.
- Enter details of requests on the Helpdesk system.
- Allocate requests to designated Service Providers.
- Monitor the progress of jobs until closed.
Skills
Strong organizational skills
Interpersonal skills
Strong verbal communication skills
Strong written communication skills
Delegation skills
Multi-tasking abilities
Attention to detail
Education
Degree in Information Technology or equivalent experience
Tools
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Project
Microsoft Outlook
A leading energy services provider in Abu Dhabi is seeking a Helpdesk Operator. You will manage requests through the helpdesk system, ensure effective communication with service providers, and monitor job progress. The ideal candidate has a degree in Information Technology, proven helpdesk experience, and strong organizational skills. This role requires a proactive approach and technical proficiency. Competitive salary and benefits offered.