Help Desk Manager: Lead Tech Support & Training

Career Raiser; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A tech service provider in Dubai is seeking a Help Desk Supervisor to oversee the working staff, manage technical tasks, and ensure excellent customer service. The ideal candidate has at least 2 years of experience in IT support, strong communication skills, and relevant certifications. This role involves supervising Helpdesk staff, managing installations, and resolving customer issues effectively.

Qualifications

• Minimum 2 years of progressive experience installing and supporting Windows Operating Systems.
• A+ Certification required.
• Experience with Active Directory, PC Deployment, and Antivirus Management.

Responsibilities

• Supervise the working staff of the help desk.
• Oversee the installation of new hardware and software.
• Ensure timely and considerate customer service to end users.

Skills

Excellent written and verbal communication skills

Analytical/Logical thought process

Education

Bachelors Degree preferred; A+ Certification required

Tools

Microsoft Operating Systems

Microsoft Office

Linux

Unix

Job description

A tech service provider in Dubai is seeking a Help Desk Supervisor to oversee the working staff, manage technical tasks, and ensure excellent customer service. The ideal candidate has at least 2 years of experience in IT support, strong communication skills, and relevant certifications. This role involves supervising Helpdesk staff, managing installations, and resolving customer issues effectively.