Helix ITSM Process Architect & Workflow Engineer

Müller`s Solutions; Dubai; Remote; AED 120,000 - 160,000; Full time

Job summary

A forward-thinking technology consulting firm in Dubai is seeking a Helix Process & ITSM Analyst / Workflow Engineer. You'll analyze and design workflows within the Helix ITSM platform, collaborating with stakeholders to enhance service management processes. Ideal candidates hold a relevant degree and have 3-5 years of experience in IT service management. This role offers a competitive salary and the chance to work on exciting projects.

Benefits

Competitive salary and benefits package

Opportunity to work with a talented team

Innovative work environment

Qualifications

• 3-5 years experience in IT service management, specifically with Helix or similar ITSM platforms.
• Proficient in analyzing business requirements and translating them into technical specifications.
• Certifications in ITIL or other ITSM methodologies are a plus.

Responsibilities

• Analyze current processes and workflows within the Helix ITSM platform.
• Design and implement efficient workflows to streamline IT service management processes.
• Collaborate with stakeholders to gather requirements.

Skills

Workflow design

Process mapping

IT service management

Business analysis

Communication skills

Problem-solving

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

Helix ITSM

Job description

A forward-thinking technology consulting firm in Dubai is seeking a Helix Process & ITSM Analyst / Workflow Engineer. You'll analyze and design workflows within the Helix ITSM platform, collaborating with stakeholders to enhance service management processes. Ideal candidates hold a relevant degree and have 3-5 years of experience in IT service management. This role offers a competitive salary and the chance to work on exciting projects.