Healthcare Patient Experience Concierge

Cleveland Clinic Abu Dhabi; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading healthcare facility in Abu Dhabi is seeking a hospitality ambassador to ensure patient satisfaction and smooth transitions. The ideal candidate will have at least 2 years of experience in healthcare or hospitality and possess strong interpersonal skills. This role involves directly assisting patients through their healthcare journey while maintaining service excellence and compliance with safety standards. Competitive compensation and opportunities for growth are offered.

Qualifications

• Minimum of 2 years of experience in healthcare, hospitality, or customer service required.

Responsibilities

• Ensure a seamless patient flow from arrival to discharge and follow up.
• Exhibit empathy and a 'Patient First' focus.
• Assist with developing and improving service related departmental policies.

Skills

Interpersonal skills

Customer service

Basic computer skills

Ability to speak more than one language

Education

High school diploma or equivalent

Job description

A leading healthcare facility in Abu Dhabi is seeking a hospitality ambassador to ensure patient satisfaction and smooth transitions. The ideal candidate will have at least 2 years of experience in healthcare or hospitality and possess strong interpersonal skills. This role involves directly assisting patients through their healthcare journey while maintaining service excellence and compliance with safety standards. Competitive compensation and opportunities for growth are offered.