Healthcare Call Center Supervisor - KPI-Driven, Commission

مركز حواء الطبي; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare provider in Sharjah is seeking a full-time Call Center Supervisor to manage daily operations, ensure customer satisfaction, and lead a team of representatives. The ideal candidate will have strong supervisory skills, experience in the healthcare industry, and a relevant bachelor’s degree. This position offers a dynamic environment focused on quality improvement and customer relations.

Benefits

Salary + commission based on KPI

Qualifications

• Experience in leading and motivating teams.
• Focus on building positive customer and client experiences.
• Ability to assess call center performance metrics.

Responsibilities

• Oversee daily operations of the call center.
• Manage a team of representatives ensuring customer satisfaction.
• Implement process improvements and handle escalated customer concerns.

Skills

Supervisory and Team Management skills

Customer Satisfaction and Communication skills

Analytical skills

Problem-solving

Call center technologies proficiency

Education

Bachelor's degree in Business, Management, or related field

Job description

A healthcare provider in Sharjah is seeking a full-time Call Center Supervisor to manage daily operations, ensure customer satisfaction, and lead a team of representatives. The ideal candidate will have strong supervisory skills, experience in the healthcare industry, and a relevant bachelor’s degree. This position offers a dynamic environment focused on quality improvement and customer relations.