Healthcare Call Center Pro for UAE National

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider in the UAE is seeking a Call Center Agent to join their team in Dubai Festival City. This role involves managing patient inquiries, scheduling appointments, and ensuring high standards of customer service. The ideal candidate is a detail-oriented UAE National with a university degree and experience in customer service or healthcare. The position offers professional growth opportunities and competitive compensation.

Benefits

Competitive salary and attractive incentives

Access to continuous training and mentorship

Comprehensive benefits including health insurance

Qualifications

• 2–3 years’ experience in customer service or healthcare.
• Strong understanding of healthcare terminology.
• Ability to manage multiple inquiries efficiently.

Responsibilities

• Manage inbound and outbound calls and inquiries professionally.
• Schedule patient appointments using automated systems.
• Collaborate with teams to ensure patient journeys are smooth.

Skills

Fluent in Arabic and English

Customer service skills

Multi-tasking abilities

Communication skills

Education

University graduate

Tools

Computer systems

Excel

Job description

A leading healthcare provider in the UAE is seeking a Call Center Agent to join their team in Dubai Festival City. This role involves managing patient inquiries, scheduling appointments, and ensuring high standards of customer service. The ideal candidate is a detail-oriented UAE National with a university degree and experience in customer service or healthcare. The position offers professional growth opportunities and competitive compensation.