Head Waiter / Head Waitress

Accor; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

SLS Dubai Hotel and Residences is a luxury five-star city hotel and part of the Ennismore group under the Accor umbrella. The role focuses on directing day-to-day restaurant operations, guiding the service team, and delivering exceptional guest experiences in Downtown Dubai.

The ideal candidate will have strong English communication, proven restaurant management experience, and the ability to multitask in a fast-paced setting while maintaining cost controls and a high standard of service.

Qualifications

• Minimum 2 years of restaurant and bar management experience.
• 1–2 years in a public-facing role, preferably in upscale or lifestyle hotel.
• Enter and locate work information using computers and POS systems.
• Strong English verbal and written communication skills.

Responsibilities

• Ensure day-to-day operation of the restaurant runs smoothly.
• Assist leadership in achieving high guest satisfaction.
• Guide and lead the server in the restaurant.
• Perform the duties of supervisor on regular basis.
• Maximize sales potential and upsell to maximize rates.
• Record cash and report discrepancies to Restaurant Manager.
• To work within budgeted costs.
• Maintain a high level of guest service and handle complaints promptly.

Skills

Restaurant management

Customer service

English communication

Multitasking

Attention to detail

Teamwork

Tools

POS systems

Computers

Job description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units,with254 uniquely designed hotelrooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors,SLS Dubaiisone of the tallest hotelsand residences in the region.

Awondrous and strikinglandmark in Downtown District, designed by theaward- winning architects andinterior designer Paul Bishop,the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Ensure the day to day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the server in the restaurant
• Perform the duties of supervisor on regular basis
• Maximize sales potential and encourage up selling in order to maximize rates.
• Ensure cash floats are secured at all times.
• To work within budgeted costs
• To minimize abuse of operating equipment
• To ensure that requisitions for supplies are completed, delivered and accounted for.
• To minimize the use of overtime
• To ensure that there is enough operating equipment at all times.
• To record all voids, and report any payment discrepancies to Restaurant Manager.
• To follow Company procedures when handling cash, credit cards and cheques.
• To see guests concerning all complaints and report all complaints to Manager.
• To liaise with colleagues over guests requirements and needs.
• To ensure handover at shift end and beginning.
• To liaise with Head Chef on a regular basis.
• To liaise with Reception on a regulars basis.
• To gain customer feedback at all times.
• To complete a full report of the day's events in the Management Report Book.
• Create and maintain a personal and respectful rapport with regular guests.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
• Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
• Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
• To be results driven and totally accountable.
• Undertake regular inspections to ensure that the company's assets are well maintained and protected.
• Ensure that the business is seen as a respected, important member of the community by local influencers.
• Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

Qualifications

• Minimum 2 (two) years' management experience in Restaurants and Bars.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork

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