Head Waiter

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Restaurant Supervisor to ensure smooth operations and high guest satisfaction. Applicants should have at least 2 years of management experience in restaurants, preferably in an upscale environment. Strong communication skills and the ability to multitask are essential. This role involves guiding staff, managing guest interactions, and maintaining operational efficiency.

Qualifications

• Minimum 2 years management experience in Restaurants and Bars.
• Experience in a public contact position in an upscale hotel preferred.
• Strong verbal and written communication skills in English.

Responsibilities

• Ensure smooth day-to-day operations in the restaurant.
• Assist leadership in achieving high guest satisfaction.
• Guide and lead servers in the restaurant.

Skills

Management experience

Customer service skills

Multitasking ability

Strong communication skills

Teamwork

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotelrooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

Awonderous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Ensure the day to day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the server in the restaurant
• Perform the duties of supervisor on regular basis
• Maximize sales potential and encourage up selling in order to maximize rates
• Ensure cash floats are secured at all times
• Work within budgeted costs
• Minimize abuse of operating equipment
• Ensure that requisitions for supplies are completed, delivered and accounted for
• Minimize the use of overtime
• Ensure that there is enough operating equipment at all times
• Record all voids and report any payment discrepancies to Restaurant Manager
• Follow Company procedures when handling cash, credit cards and cheques
• See guests concerning all complaints and report all complaints to Manager
• Liaise with colleagues over guests requirements and needs
• Ensure handover at shift end and beginning
• Liaise with Head Chef on a regular basis
• Liaise with Reception on a regular basis
• Gain customer feedback at all times
• Complete a full report of the day’s events in the Management Report Book
• Create and maintain a personal and respectful rapport with regular guests
• Maintain a high customer profile and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through

Qualifications

• Minimum 2 (two) years’ management experience in Restaurants and Bars
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork