Head Waiter

AWJ Investments; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking an experienced Head Waiter to lead the front-of-house service team. This role involves supervising waitstaff and ensuring high service standards while creating a welcoming dining environment. Candidates should have a proven track record in busy restaurants, excellent customer service skills, and the ability to train new staff.

Qualifications

• Proven experience as a Senior Waiter or Head Waiter in a busy restaurant or hotel.
• Strong leadership and communication skills.
• Excellent customer service and interpersonal abilities.

Responsibilities

• Supervise and coordinate the activities of the waitstaff.
• Greet and assist guests in a courteous and professional manner.
• Manage reservations and handle special guest requests.

Skills

Leadership skills

Customer service

Interpersonal abilities

Knowledge of food and beverage menus

Calm under pressure

Job description

We are looking for an experienced and customer-focused Head Waiter to lead our front-of-house service team. The ideal candidate will ensure high-quality service standards, support training and supervision of waitstaff, and contribute to creating a welcoming and efficient dining environment for guests.

Key Responsibilities

• Supervise and coordinate the activities of the waitstaff to ensure excellent service delivery.
• Greet and assist guests in a courteous and professional manner.
• Allocate tables, manage reservations, and handle special guest requests.
• Train, mentor, and support new and junior waitstaff.
• Monitor dining room cleanliness, table settings, and food presentation standards.
• Liaise between kitchen and front-of-house staff to ensure smooth service.
• Handle customer complaints and resolve issues promptly and professionally.
• Assist in stock control of service-related items (menus, utensils, linens, etc.).
• Support restaurant operations, including opening and closing duties.

Requirements

• Proven experience as a Senior Waiter or Head Waiter in a busy restaurant or hotel.
• Strong leadership and communication skills.
• Excellent customer service and interpersonal abilities.
• Knowledge of food and beverage menus, allergens, and service etiquette.
• Ability to remain calm and efficient under pressure.