Head Therapist - Waldorf Astoria Ras Al Khaimah

Hilton; Ras Al Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading global hospitality company in Ras Al Khaimah is seeking a Head Therapist to manage the spa team and deliver exceptional treatments. The ideal candidate should have experience in luxury hotels, excellent communication skills, and a commitment to customer service. Join us to create remarkable hospitality experiences in a luxury setting.

Qualifications

• Experience in luxury or 5-star hotels preferred.
• Relevant qualifications in spa treatments required.
• Ability to work independently or in teams.

Responsibilities

• Manage spa team and deliver treatments to high standards.
• Ensure client satisfaction and accurately record sales.
• Conduct training and maintain hygiene standards.

Skills

Experience in a similar role in a luxury or 5-star Hotel

Excellent communication skills

Positive attitude

Strong knowledge of treatments and spa operations

Leadership skills

Flexibility

Education

Relevant qualifications for the role

Job description

As a Head Therapist, you will be assisting the Spa in charge in managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapist will also be required to achieve revenue targets and manage customer feedback.

What will I be doing?

As a Head Therapist, you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures, have current knowledge of treatments and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including booking payments and consultation cards
• Interact and communicate effectively with leisure members, team members, guests and management team
• Ensure team works to meeting department revenue and guest satisfaction targets and ensure that sales are recorded accurately
• Ensure health safety and COSHH regulations are complied with and rules are observed by leisure clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long term improvements in products and services
• Comply with hotel security fire and health and safety regulations
• Conduct training, mentoring, and treatment refreshers to maintain consistency and quality
• Maintain treatment room readiness, cleanliness, and adherence to hygiene standards
• Monitor stock levels of professional products, consumables, and equipment, and report needs
• Strong knowledge of treatments, spa operations, and hygiene standards
• Leadership skills with the ability to coach and mentor therapists
• Support with training, coaching, and assessing therapists’ skills to maintain consistent service standards

What are we looking for?

A Head Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience in a similar role in a luxury or 5-star Hotel
• Relevant qualifications for the role
• Positive attitude
• Excellent communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for customer service
• Relevant qualifications and experience in the UAE

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations: Waldorf Astoria Ras Al Khaimah

Schedule: Full-time

Brand: Waldorf Astoria Hotels & Resorts

Job: Spa, Golf, and Recreation