Head Operations

The Code; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A premium logistics and storage company in Dubai seeks a Head of Operations to oversee all operational aspects. The role requires a detail-oriented leader with 5–7 years of experience in logistics or hospitality, managing teams and ensuring service excellence. Responsibilities include daily operations, team leadership, quality control, and process optimization. Ideal candidates have strong leadership skills and a customer-centric mindset.

Qualifications

• 5–7 years of experience in operations management, preferably in logistics, storage, hospitality, or luxury service.
• Proven experience leading teams and managing warehouse or logistics environments.
• Strong understanding of process design and efficiency analysis.

Responsibilities

• Oversee daily operations of the storage facilities.
• Lead and train the operations team.
• Implement strict security and safety measures.

Skills

Leadership

Operations Management

Logistics Coordination

Process Optimization

Customer Service

Tools

ERP Systems

Inventory Management Systems

Job description

The Head of Operations will oversee all operational aspects of The Code, a premium storage and logistics company based in Dubai. This role involves full ownership of warehouse management, logistics coordination, service delivery, and process optimisation.

The successful candidate will be a hands‑on, detail‑oriented leader with a strong background in managing high‑touch service operations and logistics teams, ideally within a luxury, hospitality, or white‑glove logistics environment.

You will ensure operational excellence across all service areas — from the secure storage of high‑value items to seamless deliveries and client interactions — while driving efficiency, cost control, and continuous improvement.

Key Responsibilities

Operations Management

• Oversee the daily operations of the storage facilities, including inventory management, warehouse layout, scheduling, and security.
• Ensure timely, accurate, and premium‑quality handling of all client items, including collections, deliveries, and installations.
• Manage logistics routes and transportation schedules for maximum efficiency and cost‑effectiveness.
• Develop and maintain standard operating procedures (SOPs) to ensure consistent service excellence across all operational areas.

Team Leadership

• Lead, manage, and train the operations team, including warehouse staff, drivers, and logistics coordinators.
• Provide ongoing coaching and conduct regular performance evaluations to uphold high service standards.
• Collaborate with training partners such as Leaders Relocation to maintain a premium service culture.
• Support the team in hands‑on operations (deliveries, removals, and packing) when necessary.

Quality Control & Security

• Implement and enforce strict security and safety measures to protect client assets.
• Ensure that all items are handled and transported with exceptional care, maintaining a damage‑free record.
• Conduct regular audits of inventory systems, storage conditions, and operational compliance.

Process Optimisation

• Identify operational inefficiencies and lead continuous improvement initiatives.
• Work with the technical team to integrate operational workflows with The Code Portal, ensuring seamless coordination between warehouse, logistics, and client management.
• Analyse KPIs and operational metrics to optimise resource allocation and cost structures.

Client Service Support

• Partner with the Client Management team to ensure all client requests are executed flawlessly and on schedule.
• Manage VIP, time‑sensitive, or bespoke client requests, ensuring an exceptional and discreet service experience.
• Act as the point of escalation for any operational issues affecting clients, resolving matters promptly and professionally.

Skills

Qualifications & Experience

• Minimum 5–7 years of experience in operations management, preferably in logistics, storage, hospitality, or luxury service sectors.
• Proven experience leading teams and managing warehouse or logistics environments.
• Strong understanding of process design, efficiency analysis, and service delivery optimisation.
• Excellent leadership, communication, and organisational skills.
• UAE driving licence preferred.
• Familiarity with ERP or inventory management systems; experience with tech‑enabled service platforms is an advantage.

Personal Attributes

• Meticulous attention to detail and a commitment to quality.
• Calm under pressure with strong problem‑solving and decision‑making skills.
• Highly organised, proactive, and comfortable working in a fast‑paced environment.
• Customer‑centric mindset, with a passion for delivering premium service experiences.