Head of Wallet

Binance; United Arab Emirates; On-site; AED 293,793 - 440,690; Full time

Job summary

Binance is seeking a Crypto Wallet Product Owner to manage daily operations, oversee blockchain transactions, and coordinate upgrades for our exchange wallets. The ideal candidate has over 5 years of relevant operational experience in the crypto industry.

Responsibilities include enhancing user experience, driving business growth, and ensuring compliance with internal and external regulations. Candidates should have a strong background in blockchain technologies and excellent problem-solving skills.

Qualifications

• 5+ years in crypto wallet operations, blockchain infrastructure or a related role.
• 8+ years of experience in Product/Operations Management.
• Familiarity with various blockchain technologies including EVM, Polkadot, Cosmos, etc.
• Familiarity with wallet infrastructure models and tools.

Responsibilities

• Oversee daily operations of exchange wallets including deposits withdrawals.
• Monitor blockchain transactions for timely processing.
• Coordinate network upgrades and ensure operational uptime.
• Drive CEX business growth strategy and develop new products.

Skills

Crypto wallet operations

Problem-solving skills

Communication skills

Ability to thrive in a fast-paced environment

Job description

Responsibilities

• Crypto wallet product owner role offer industry wide leading CEX crypto deposit withdraw safekeep service
• Oversee daily operations of exchange wallets including deposits withdrawals
• Monitor blockchain transactions to ensure timely processing and resolve delays or failures
• Maintain operational uptime of exchange wallets
• Coordinate and complete network upgrades, token events and testing with no issues

Risk Mitigation & Compliance

• Monitor internal alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards
• Continuously review existing risk and controls to prevent potential future impact to the firm or users

Process Optimization

• Review internal processes and simplify or automate processes to enhance efficiency and user experience
• Analyze competitor product and industry trends to identify potential product process enhancements

Cross-Functional External Collaboration

• Work with Customer Support to resolve wallet-related user inquiries
• Drive strategy and partner with stakeholders across various departments to solve customer pain-points and enhance product user experience
• Communicate and collaborate with regulators, auditors and external parties

Business Growth

• Drive the CEX business growth strategy and develop integrate new products to increase market share

Requirements

• 5+ years in crypto wallet operations, blockchain infrastructure or a related role
• 8+ years of experience in Product/Operations Management
• Familiarity with various blockchain technologies including EVM, Polkadot, Cosmos, etc.
• Familiarity with on-chain analysis tools, DeFi protocols, and new projects
• Familiarity with wallet infrastructure such as nodes, signing services and wallet custody models (Hardware wallet, MPC, HSM, KSM, Embedded Custody)
• Excellent problem-solving and communication skills
• Ability to stay calm in pressure situations and make clear decisions with thorough impact analysis
• Ability to thrive in a fast-paced, 24/7 crypto environment, passionate and self starter
• Tradfi experience in Issuer Services & Custody is a plus