Head of Public Facilities and Services Department

Star Services LLC; Abu Dhabi; On-site; AED 279,000 - 390,600; Full time

Job summary

A leading facilities management company in the UAE seeks a Head of Public Facilities and Services Department. This key leadership position involves supervision of maintenance operations, contract management, and public service oversight across multiple academy locations. Ideal candidates will have a Bachelor's degree and 6–8 years of relevant experience. Success in this role requires strategic thinking and a results-driven mindset. Competitive compensation and benefits are offered, including support for continuous improvement initiatives.

Qualifications

• 6–8 years of experience in facilities management, public services, or a related field.

Responsibilities

• Lead and guide the team to enhance service quality, efficiency, and effectiveness.
• Prepare and monitor the annual departmental budget in coordination with management.
• Supervise maintenance operations and coordinate service providers in line with business continuity plans.
• Develop and oversee corporate health and safety policies and ensure compliance with local regulations.

Skills

Results-driven mindset

Team engagement and collaboration

Continuous improvement focus

Facilities and maintenance management

Contract management

Occupational health and safety principles

Program and project oversight

Public services administration

Strategic thinking and future orientation

Change leadership

Effective planning and decision-making

Inspiring and motivating teams

Promoting a culture of respect and accountability

Education

Bachelor's degree in Business Administration, Civil Engineering, or related field

Job description

Job Title: Head of Public Facilities and Services Department
Department: Public Facilities and Services
Reporting To: Director, Institutional Empowerment Office

Job Summary

Responsible for leading and overseeing facilities management and public services across all academy locations. The role ensures effective maintenance operations, contract management, corporate health & safety compliance, and uninterrupted service delivery in line with approved policies, procedures, and business continuity plans. The position supervises facilities, classrooms, archiving, cleaning, security, hospitality, and related service contracts.

Key Responsibilities

Leadership & Management

• Develop departmental goals, operational plans, KPIs, and monitor performance against targets.

• Lead and guide the team to enhance service quality, efficiency, and effectiveness.

• Prepare and monitor the annual departmental budget in coordination with management.

• Oversee recruitment recommendations, promotions, training needs, and performance evaluations.

• Conduct regular team meetings and prepare periodic performance and activity reports.

• Ensure documentation and compliance with all approved policies, procedures, and systems.

Facilities & Public Services Oversight

• Supervise maintenance operations and coordinate service providers in line with business continuity plans.

• Oversee facilities management, including classrooms and academy infrastructure.

• Ensure delivery of cleaning, hospitality, archiving, protection, and security services.

• Monitor contracts and agreements with suppliers, government entities, and external partners.

• Establish supplier evaluation standards and oversee vendor selection processes.

• Support negotiations with service providers to secure optimal commercial terms.

• Ensure smooth coordination of administrative services, correspondence, visas, and residency matters.

Health, Safety & Compliance

• Develop and oversee corporate health and safety policies and ensure compliance with local regulations and best practices.

• Supervise implementation of occupational health and safety standards across academy facilities.

• Develop and implement business continuity plans to ensure operational resilience during emergencies.

Qualifications & Experience

• Bachelors degree in Business Administration, Civil Engineering, or related field.

• 6–8 years of experience in facilities management, public services, or a related field.

Core Competencies

Behavioral:

• Results-driven mindset
• Team engagement and collaboration
• Continuous improvement focus

Technical:

• Facilities and maintenance management
• Contract management
• Occupational health and safety principles
• Program and project oversight
• Public services administration

Leadership:

• Strategic thinking and future orientation
• Change leadership
• Effective planning and decision-making
• Inspiring and motivating teams
• Promoting a culture of respect and accountability