Head of Operations

Coco Curls -; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Coco Curls, a fast-growing beauty brand in Dubai, is seeking a Head of Operations to oversee and optimize their operational infrastructure. The role involves leading daily operations across multiple regions, improving processes, and ensuring compliance with local regulations, all in a vibrant, mission-driven environment.

Benefits

Competitive compensation + performance-based incentives

Opportunity to shape global operations

Collaborative and inclusive team environment

Qualifications

• 8+ years of operations or supply chain management experience, preferably in beauty or FMCG.
• Experience in a high-growth, digitally native or omnichannel business.
• Fluency in Arabic (spoken and written) is strongly preferred.

Responsibilities

• Lead all day-to-day operational functions including fulfillment and logistics.
• Build and manage SOPs, systems, and workflows for growth.
• Oversee last-mile logistics ensuring timely delivery.

Skills

Leadership

Problem Solving

Organizational Skills

Communication

Tools

ERP Systems

Shipping Platforms

Job description

Coco Curls is a fast-growing, digital-first beauty brand rooted in community, sustainability, and joyful self-expression. Since launching in 2020, we’ve become Pakistan’s fastest-growing haircare company. Now, as we expand into new categories and international markets, we’re building the infrastructure to support the next phase of our growth.

We’re looking for a Head of Operations to take ownership of our end-to-end operational infrastructure and help us scale efficiently across new markets and product lines.

Tasks

• Lead all day-to-day operational functions, including fulfillment, logistics, warehousing, procurement, and order management
• Build and manage SOPs, systems, and workflows that support our growth across multiple regions and product categories
• Oversee last-mile logistics and ensure timely, cost-effective delivery to customers and retail partners
• Collaborate with finance, product, and supply chain teams on inventory planning, order forecasting, and vendor coordination
• Identify and solve for bottlenecks in our operational processes; champion continuous improvement
• Ensure compliance with regulatory, tax, and import / export requirements in the UAE and other target markets
• Partner with the customer experience team to ensure exceptional post-purchase service and issue resolution
• Set and monitor KPIs for operational efficiency, cost control, and service level performance
• Build strong relationships with external partners, including warehouses, logistics providers, and customs agents
• Support new market launches with seamless operational planning and execution
• Lead and grow a high-performing operations team with clear goals, accountability, and a strong culture

Requirements

• 8+ years of operations or supply chain management experience, preferably in beauty, personal care, or FMCG
• Experience leading operations in a high-growth, digitally native or omnichannel business
• Proven ability to design and scale operational systems that balance efficiency and flexibility
• Deep understanding of logistics, warehousing, inventory management, and fulfillment
• Comfortable using tools like ERP systems, shipping platforms, and dashboards to manage operations
• Highly organized, execution-focused, and proactive in problem-solving
• Strong leadership and communication skills, with the ability to manage internal teams and external vendors
• Experience working in or with GCC markets is preferred
• Fluency in Arabic (spoken and written) is strongly preferred
• Based in (or willing to relocate to) Dubai, with flexibility to travel when needed
• Competitive compensation + performance-based incentives
• A high-impact leadership role in a fast-growing, mission-led beauty brand
• A collaborative, inclusive, and fast-paced team environment
• Opportunity to shape the company’s global operations and supply chain strategy
• A key role in the Dubai HQ team, with room to grow as we scale

If you're ready to build operational excellence behind a fast-growing, purpose-led beauty brand, we’d love to hear from you.

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