Head of Measurement Solutions

Client of Aroma City Group; Abu Dhabi; On-site; AED 300,000 - 420,000; Full time

Job summary

A Company in Abu Dhabi seeks a Head of Measurement Solutions to lead strategy, operational delivery, and team management for its Measurement Solutions division, including mystery shopping surveys.

You will drive project excellence, grow client relationships, and develop innovative measurement products while building a high-performing team committed to quality and impact.

Qualifications

• Experience in a senior leadership role within research, CX, mystery shopping, or management consulting.
• Fluent in English and Arabic (written and spoken).
• Advanced proficiency in Microsoft Office; hands-on experience with ERP systems (Oracle a plus).

Responsibilities

• Lead mentor and upskill the Measurement team across survey design, analytics, and reporting.
• Oversee end-to-end delivery of measurement projects within budget and time.
• Partner with Sales to showcase capabilities and identify cross-sell opportunities.
• Serve as senior consultant and point of contact for strategic client accounts.
• Review SOPs annually to streamline workflows and oversee invoicing and costing.

Skills

Leadership

Client communication

Data analysis

CX frameworks

Survey design

Education

MBA or MSc in Business

Tools

Microsoft Office

Oracle ERP

Job description

Role Overview

As the Head of Measurement Solutions you will lead the strategy operational delivery and team management for A Company Measurement Solutions division including Mystery Shopping Surveys You will act as a senior leader responsible for driving project excellence expanding client relationships developing innovative measurement products and nurturing a high-performing team

Key Responsibilities

• 1 Strategic Leadership amp Team Management
  • Lead mentor and upskill the Measurement team to maintain high standards across mystery shopping survey design analytics and reporting
  • Drive operational efficiency manage resource allocation and optimize team performance while fostering a continuous-learning culture
  • Oversee recruitment onboarding and performance reviews for researchers shoppers and analysts
• 2 Project Delivery amp Quality Assurance
  • Oversee end-to-end delivery of key measurement projects ensuring on-time execution strict adherence to quality standards and budget management
  • Establish robust Quality Assurance QA processes and risk-mitigation strategies to ensure error-free client deliverables
  • Right First Time Conduct executive-level reviews project handovers and monthly progress reporting directly to the CEO
• 3 Business Development amp Account Growth
  • Partner with the Sales team on pitches proposals and client presentations to showcase measurement capabilities
  • Identify cross-selling and upselling opportunities within existing client accounts to drive revenue growth and long-term client retention
  • Lead the innovation and expansion of new Measurement products methodologies and frameworks to keep Company s portfolio market-leading
• 4 Client Relationship amp Advisory
  • Serve as a senior consultant and key point of contact for strategic client accounts ensuring high satisfaction and clear alignment on scope
  • Conduct regular client health checks address feedback proactively and turn client insights into continuous process improvements
• 5 Operations amp Process Excellence
  • Review and refine Standard Operating Procedures SOPs annually to streamline workflows and reduce delivery delays
  • Oversee project invoicing financial tracking and cost optimization in coordination with the Finance department via Oracle
• Key Performance Indicators
  • On-Time Delivery 100 on-time project commencement delivery and reporting
  • Client Satisfaction amp Growth Zero unresolved customer complaints and measurable account revenue growth through upsells
  • Operational Efficiency Continuous reduction in project delays re-work and unmanaged travel spend

Essential Qualifications & Skills

Experience: Proven track record in a leadership or senior managerial role within research, customer experience (CX), mystery shopping, or management consulting. Language Proficiency: Fluent in written and spoken English and Arabic (essential). Technical Skills: Advanced proficiency in Microsoft Office Suite; hands-on experience with ERP systems (Oracle experience is a plus). Industry Knowledge: Deep expertise in survey design, mystery shopping methodologies, data analysis, and CX frameworks. Soft Skills: Exceptional client-facing communication, executive presentation skills, and strong commercial acumen. Education: Bachelor s or Master s degree in Business Administration, Marketing, Research, or a related field.