Head of Housekeeping & Guest Experience

The Cove Rotana Resort - Franchised; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading resort hospitality company in Ras Al Khaimah is seeking a Director of Housekeeping. In this role, you will manage all housekeeping operations, ensuring a clean and safe environment for guests and staff. The ideal candidate has proven experience in a similar position, strong leadership skills, and a background in hospitality management. Additionally, you will oversee staff training and budget management while implementing best practices for housekeeping.

Qualifications

• Proven experience as a Director of Housekeeping or in a similar role.
• Knowledge of housekeeping operations, cleaning techniques, and health and safety standards.
• Strong leadership and communication skills.
• Ability to manage a diverse team and prioritize tasks effectively.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Develop and implement housekeeping procedures and policies to maintain high standards of cleanliness.
• Manage and coordinate housekeeping staff, including hiring, training, scheduling, and evaluating performance.
• Oversee the budget and expenses of the housekeeping department, ensuring cost-effective operations.
• Inspect facilities regularly to ensure cleanliness and compliance with regulations.
• Coordinate with other departments to meet guests' needs and maintain a positive guest experience.
• Handle any guest complaints or issues related to housekeeping in a professional and timely manner.
• Stay up-to-date with industry trends and implement best practices to improve housekeeping operations.

Skills

Strong leadership and management skills

Excellent communication and organizational abilities

In-depth knowledge of housekeeping operations and best practices

Ability to develop and implement cleaning protocols and standards

Proficiency in budgeting and resource management

Problem-solving skills and attention to detail

Team building and training capabilities

Customer service orientation and conflict resolution skills

Knowledge of health and safety regulations

Adaptability and flexibility in a fast-paced environment

Education

Bachelor's degree in Hospitality Management or relevant field

Job description

A leading resort hospitality company in Ras Al Khaimah is seeking a Director of Housekeeping. In this role, you will manage all housekeeping operations, ensuring a clean and safe environment for guests and staff. The ideal candidate has proven experience in a similar position, strong leadership skills, and a background in hospitality management. Additionally, you will oversee staff training and budget management while implementing best practices for housekeeping.